We will send you a link for course accessing through the registered email after the payment is completed.
After purchased you will get:
Access to the online training for 12 months.
A certification exam voucher for online proctored exam, valid for 12 months.
The course e-book download link. The e-book is licensed to you. It has no expiry date and can be printed after download.
Remark:
The online Training is bundle with “EXIN anywhere online proctored exam” only. (exam voucher valid for 1 year after purchase)
The online Training is a 1-year subscription to the course from the date of purchase.
The E-book is provided as a download link and is watermarked. It can be printed once download. The download e-book does not expire.
Course is sold as a package which includes online training, anywhere exam and e-book (can’t be purchase separately.)
There will be no refunds once start the order start processing. Please ensure student name and email are correct. The replacement or refund won’t be allowed.-
Learning OutcomeAfter completion of the course, the participant will be able to:
Understand the role and importance of Information Technology in the organisation
Describe the function of the IT organisation, roles and responsibilities
Provide technical input for vendors RFP (Request for Proposal)
Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
Execute basic projects using principles of project management
Deploy applications and understand application life cycle management
Identify the options for virtualisation and storage solutions
Create, publish and maintain documentation
Operate incident and event management and request fulfilment
Identify risk and understand the principles of risk management
Design, implement and operate security logging
Understand the principles of information security
Monitor and report on quality in IT
หลักสูตรนี้เหมาะสำหรับ
System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.
ระดับเนื้อหา
ระดับต้น (Beginner)
โครงสร้างหลักสูตร
IT Strategy
The need for IT
IT strategy and key objectives
IT services and service catalogue
IT and data centre infrastructure
IT Organization
IT organization
Data centre operations
IT operations
Data centre roles
IT operations roles
Vendor
Vendor selection
Technical coverage and due diligence of RFP
Place and receive orders
Verifying deliveries
Invoice verification
Maintenance
Support
Monitoring and reporting
Project Management
Project management methods
Business case
Project constraints
Scope
Time
Cost
Monitor and control
Change request
Closing
Applications
Application Programming Interface (API)
Software Development Life Cycle (SDLC)
DevOps
Design
Development
Testing
Deployment
System Administration
Server hardware/administration
Storage
Virtualisation
Database administration
Network essentials
Documentation
Documentation guidelines
Documentation lifecycle
Types of documents
Document categories
Service Management
Service desk
Event management
Request fulfilment
Incident management
Risk
Assets
Threats
Vulnerabilities
Existing controls
Consequences
Risk analysis
Risk evaluation
Risk treatment
Information Security
Standards and guidelines
Confidentiality
Integrity
Availability
Administrative controls
Physical controls
Technical (logical) controls
Security logging
Technology Trends
Cloud computing
Big Data
Internet of Things (IoT)
Social media
Mobile applications
Bring Your Own Device (BYOD)
Quality
Quality control
Quality assurance
Quality metrics
Key Performance Indicators (KPIs)
Exam: The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.
The CITO certificate is valid for 3 years, after which recertification is required.