ดาต้าเซ็นเตอร์ (Certified Data Centre)

Certified Data Centre Facilities Operations Manager (CDFOM)

Designed for individuals who need to manage Data Center facilities

49,500.00 THB
45,000.00 THB


We will send you a link for course accessing through
the registered email after the payment is completed.

  After purchased you will get:

  • Access to the online training for 12 months.
  • A certification exam voucher for online proctored exam, valid for 12 months.
  • The course e-book download link. The e-book is licensed to you. It has no expiry date and can be printed after download.


  • The online Training is bundle with “EXIN anywhere online proctored exam” only. (exam voucher valid for 1 year after purchase)
  • The online Training is a 1-year subscription to the course from the date of purchase.
  • The E-book is provided as a download link and is watermarked. It can be printed once download. The download e-book does not expire.
  • Course is sold as a package which includes online training, anywhere exam and e-book (can’t be purchase separately.)
  • There will be no refunds once start the order start processing. Please ensure student name and email are correct. The replacement or refund won’t be allowed.-
  Certified Data Center Facilities Operations Manager (CDFOM®)

This is a three-day course which will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data centre facility into manageable and systematic processes.  Not only are the topics covered based on international standards, the course includes best-practises by seasoned data centre professionals with many years’ experience managing global data centre facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data centre.

After completion of the course the participant will be able to:
  • Setup a data centre facilities operations team
  • Manage and motivate your facilities management team
  • Setup SLA’s and manage them including liabilities, KPI’s etc.
  • Manage vendors and measure their performance
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
  • Manage safety & statutory requirements
  • Electively and e ciently manage data centre operations
  • Manage documents
  • Setup equipment life cycle including testing
  • Defi ne data centre design limits and set-up and manage a proper capacity management plan
  • Commission and decommission equipment
  • IT cable management
  • Manage the day-to-day data centre operations
The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.
ระดับกลาง (Intermediate)

It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.


Service Level Management

  • Service Level Management 
  • Needs analysis 
  • Capability assessment 
  • Service portfolio 
  • Service catalogue 
  • Service Level Agreements (SLAs) 
  • Availability measurement 
  • Data points in SLA
  • Service reporting 
  • Complaint procedure
  • Customer satisfaction measurement 
  • Service Improvement Process (SIP)
  • SLA content

The Data Centre Organization

  • Operational issues
  • Organization chart
  • Roles and responsibilities
  • Skills matrix
  • Contingency / backup roles
  • Shift management
  • Performance management 
  • Career development 
  • Training and assessment
  • Job rotation 
  • Succession planning 
  • Disciplinary program

Managing Safety & Statutory Requirements

  • Safety policies and regulations 
  • Occupational Health and Safety (OH&S)
  • Safety awareness training
  • Permit to Work (PTW)
  • Lock-out / Tag-out
  • Personal Protective Equipment (PPE) 
  • Testing and tagging of equipment 
  • Emergency preparedness and response
  • Reporting of safety issues
  • Reviews / internal audit / external audit

Managing Physical Security

  • Security policies and procedures
  • Security standards and guidelines
  • Security staff
  • Security awareness
  • Security incident management 
  • Disciplinary program
  • Reviews, internal and external audits

Facilities Management

  • Maintenance policies and procedures
  • Various maintenance programs
  • Outsourcing of maintenance activities 
  • Maintenance contract options 
  • Warranty 
  • Maintenance schedule 
  • Service situations
  • Spart part management 
  • Contamination control

Data Centre Operation

  • Policies and procedures for data centre operations
  • Service operations and the daily data centre operations

Monitoring / Reporting / Control

  • Monitoring requirements
  • Escalation procedures
  • Reporting
  • Trend analysis
  • Reviews

 Project Management

  • Project management
  • Project organization
  • Project manager
  • Project phases

Environment Sustainability

  • The importance of sustainability
  • Sustainability policies 
  • Environmental management 
  • Power effciency indicators ‐
  • Waste management ‐
  • Water management
  • ICT utilisation management 
  • Environmental performance measurements
  • Renewable energy factor (REF)

Organizational Resilience

  • Business continuity 
  • Data centre facility options 
  • Business Impact Analysis  
  • Type of facility  
  • Human resources 
  • Facility, equipment and consumables

Governance, Risk and Compliance

  • Management commitment 
  • Coordination, collaboration and integration 
  • Compliance 
  • Risk management 
  • Document management 
  • Financial management 
  • Vendor management 
  • Asset management

Certified Data Centre Facilities Operations Manager (CDFOM)

Designed for individuals who need to manage Data Center facilities

49,500.00 THB
45,000.00 THB